FAQ

What types of Christmas decorations do you offer?

We specialize in a wide range of high-quality artificial Christmas products, including Artificial Christmas Plants, Artificial Christmas Trees, Christmas Decorations, Figurines, Garland, Greenery, Inflatables, various Christmas Lights (including Net Lights, Novelty Lights, Pathway Lights, Rope Lights, and String Lights), Light Accessories, Light Projectors, Ornaments, and Storage solutions. Our collection is designed to help you create a festive and welcoming holiday atmosphere.

Are your Christmas plants and trees realistic?

Absolutely! We carefully select our artificial Christmas plants and trees for their realistic appearance and high-quality materials. They are designed to capture the beauty of natural greenery while offering the convenience and longevity of artificial products, ensuring your holiday decor looks stunning year after year.

Where do you ship to?

We ship our holiday decorations worldwide! However, due to logistical constraints, we are unable to deliver to some remote areas in Asia and other regions. During checkout, our system will automatically confirm if we can deliver to your location.

What are my shipping options and how long will delivery take?

We offer two convenient shipping methods to ensure your decorations arrive in time for the holidays:
– Standard Shipping ($12.95 flat fee): Processed within 1-2 business days and delivered via DHL or FedEx. Delivery typically takes 10-15 days after dispatch.
– Free Shipping (on orders over $50): Processed within 1-2 business days and delivered via EMS. Delivery typically takes 15-25 days after dispatch.
Please note that all orders require 1-2 business days for processing before they are dispatched.

Will I receive a tracking number for my order?

Yes! Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information. This allows you to follow your package’s journey to your doorstep.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are processed through a secure payment gateway.

Is the price on the website the final price I pay?

The prices displayed on our product pages are the item prices. For orders under $50, a flat shipping fee of $12.95 will be added at checkout. For orders over $50, standard shipping is free. There are no additional hidden fees.

What is your return policy?

Your satisfaction is our priority. If you are not completely happy with your purchase, we accept returns within 15 days of receipt of your items. Please contact our customer service team at [email protected] to initiate a return and receive further instructions.

What if my item arrives damaged or defective?

We take great care in packaging your decorations to ensure they arrive in perfect condition. In the rare event that an item is damaged or defective, please contact us immediately at [email protected] with your order number and details (photos are helpful). We will work swiftly to resolve the issue for you.

How can I contact customer service?

Our customer-centric team is happy to help! For any questions regarding your order, our products, or our policies, please email us at [email protected]. We strive to respond to all inquiries promptly.

Where is HOME ACCENTS HOLIDAY located?

We are based in the festive town of Littleton, Colorado, US. Our address is 5516 West Indore Dr, Littleton, US 80128.