At HOME ACCENTS HOLIDAY, we’re dedicated to making your holiday decorating experience as magical and stress-free as possible. Our carefully crafted artificial Christmas plants, trees, decorations, and lights are designed to bring joy to your home season after season.
Shipping Information
We ship worldwide (excluding some remote areas and parts of Asia). All orders are processed within 1-2 business days after payment confirmation.
Shipping Options:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Tracking included
Free Shipping (on orders over $50)
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Tracking included
Please note that delivery times may vary during peak holiday seasons and are subject to customs processing in destination countries.
Returns & Exchanges Policy
We stand behind the quality of our products. If you’re not completely satisfied with your purchase, our hassle-free returns policy is here to help.
Return & Exchange Timeframe
We accept returns and exchanges for most items within 15 days of receipt of your order. All returned items must be in their original condition: unused, unassembled, and in their original packaging with all tags attached.
Non-Returnable Items
To ensure health and safety for all our customers, the following items cannot be returned or exchanged:
- Christmas Light Accessories (opened packages)
- Christmas Storage solutions (if used)
- Christmas Ornaments (if removed from original packaging)
- Any item that shows signs of use, assembly, or damage not present at the time of shipment
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
- Wait for Authorization: We’ll respond within 2 business days with a Return Authorization Number and instructions.
- Pack Your Items: Securely package the items in their original packaging, including all parts and documentation.
- Ship Your Return: Mail the package to our returns address. We recommend using a trackable shipping method as you are responsible for return shipping costs.
Important: Returns sent without prior authorization cannot be processed. Please include your Return Authorization Number on the outside of the shipping box.
Return Shipping Address:
HOME ACCENTS HOLIDAY Shop
Returns Department
5516 West Indore Dr
Littleton, CO 80128
USA
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.). Original shipping fees are non-refundable.
Refund Processing
Once we receive and inspect your returned item(s):
- Refunds will be processed within 5-7 business days
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- You will receive an email confirmation once your refund has been processed
- Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days)
Exchange Processing
For exchanges:
- We will ship your replacement item once the original item is received and inspected
- You will be responsible for any price difference between the exchanged items
- Shipping charges for the replacement item will be covered by us
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Dear HOME ACCENTS HOLIDAY Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Product Name(s): [Product Name(s)]
Reason for Return/Exchange: [Please specify reason]
Preferred Solution: [Refund / Exchange for (specific product)]
Please send me the Return Authorization Number and further instructions.
Thank you,
[Your Full Name]
[Your Phone Number]